Frequently Asked Questions


1.

Can I change my subscription plan?

Yes!  If you wish to change your subscription plan, simply visit your Cache' Home and go to Billing Management.  Click on the orange letters that state:  "manually renew."  This will take you to the subscription plans and prices.  You will need to enter your ccv from the back of your credit or debit card and click on the yellow tab titled:  "Process Order."  There are no upgrades or credits given for previous subscriptions.

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2.

How do I cancel my membership to Cache’ Connections?

To resign, visit your account and click on Billing Management.  Go to the bottom of the screen and click  “Cancel Membership” and your profile will be removed from the site.
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3.

I have a promotional code. How do I sign up?

You will need to choose the subscription plan for the exact amount of time that is offered to you on the promotion.  For instance, if your promotional code is for two weeks at $14.95, choose a two-week subscription.  If you have a free offer, you will still need to enter your credit card information as part of the validation process.

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4.

Is this website owned by Christian individuals?

Yes. The founders of Cache’ Connections have been Christ followers for several years. In addition, every staff member is a Christian. Please click “here” to read our full statement of faith.
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5.

Why does Cache’ Connections membership require answering four faith statements?

Cache’ Connections is geared toward singles who share a similar foundation based on certain basic Christian beliefs. These beliefs are fundamental to a Christian relationship. By answering these questions, members will be enabled to make an informed decision on possible connections.
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6.

Is my subscription automatically renewed?

As part of our Terms of Service, all subscriptions are automatically billed to your credit or debit card unless we receive your notice of cancellation. If you pay online with a credit card or debit card, your card is charged immediately for your subscription package. When your initial subscription term expires, we automatically renew your subscription unless you choose to cancel your subscription.
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7.

Can I change my credit card for rebilling?

Yes.  Please visit My Cache' Home, click on Billing Management and enter your new credit card information.  Next, click the yellow button titled "Update Billing Profile." 

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8.

Do you take prayer requests?

Prayer has been a part of Cache’ Connections since its inception, and we will continue to pray corporately for members and their decisions. We would love to pray for your specific prayer requests. You can email us your prayer requests at contact us.


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9.

Why am I not getting any connections?

If you are not receiving any connections, there are a few possible reasons:  1)  Perhaps you have not completely filled out your address, including zip code, in your account.  2)  Please review your questionnaire to be sure it is completely filled out.  3)  It is possible that there are not yet any connections in your age and mileage ranges. You may be eligible for a limited FREE SUBSCRIPTION.  Simply contact our Customer Service Department  so that we can review your account and issue a promotional code for another subscription.


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10.

Why do I have connections outside of my age and/or mileage ranges?

The connection system is designed so that all connections will be mutual.  This means that although you may have the lowest settings for age and mileage ranges, someone connecting with you might have higher settings.  Having mutual connections alleviates the problem of receiving communication from someone whose profile you cannot see.  You always have the option of marking a connection as "not interested."

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11.

Why do I have to pay for this service?

While this dating service for Christians can be considered a ministry, it is also a business.  It is a costly endeavor to launch a business of this complexity and scale.  Additionally, it is a full-time job for the founders and also requires contracted services from other professionals.  We feel the minimal monthly expense for members is well worth the matchmaking and community services provided for Christian singles.
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12.

What are the subscription options and how do I pay?

Please click here for subscription and payment methods.
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13.

Can I pay by debit card or check?

Yes, we are happy to accept debit cards and personal checks for your subscriptions.  Use your debit card as you go through the sign-up process.  If you wish to pay by personal check, please contact us and we will make arrangements to set up your account.

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14.

How does Cache’ Connections ensure that it is a safe environment?

Even though there can never be any guarantees on safety, Cache’ Connections is designed to attract Christian individuals who value integrity. For your assurance, we have provided an option for IDverify that is another tool to verify a person’s identity. Additionally, there are required photo specifications that helps ensure up-to-date photos. Every photo will be previewed before it is uploaded on the website. Ultimately, your protection is your responsibility. Please visit “Safety Tips” for some helpful information on keeping yourself safe.


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15.

How do I report abuse or offensive behavior?

Cache’ Connections has a zero tolerance policy on the use of foul or suggestive language on this site. Any reports of abuse can be emailed to “contact us.”


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16.

How do I upload a photo?

On the My Photos page, you will see a “browse” button. Click this box and select the photo file you want to upload from your computer. Clock on the yellow box titled “Add Your Photo” and your photo will appear on your profile.
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17.

What are the photo guidelines?

Member’s two primary photos must include one head shot and one body shot taken against a plain wall or door. These must be recent photos taken of you (within 3 months) and must not misrepresent you in any way. Thereafter, you may post up to six additional photos. No suggestive photos are allowed, including nudity, obscenity or inappropriate clothing.  For more primary photos do's and don'ts click here.

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18.

Why won't my photo upload?

It is possible that your photo is too large. The maximum file upload size is 2MB per file, or 8 MB total for your photo layout. Please consider cropping your photo and trying again.  If this does not work, please contact us.
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19.

How long will it take for my photos to appear?

Our Customer Care team needs between 24 and 48 hours to approve and post photos.
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20.

I have a message from someone I can't see. Why can't I see his profile on my connections?

This is a common issue when the members' mileage and age range settings are different.  Please visit "My Settings" within your account and widen the scope so that you will receive this connection's profile, along with other possible connections.

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21.

Will my profile be seen by the public?

No personal profiles or photos are available to the general public without your written permission. There is no open browsing at Cache’ Connections. Only paying members have access to other’s profiles.
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22.

Why don't you have a scientific matchmaking system?

After much research and prayer, it became evident that this was not God's plan for Cache' Connections.  We are committed to being very forthright to our members in every aspect of the business.  In our research, we discovered that there is not any scientific method that can guarantee that two people will come together and marry.  Even though compatibility can be determined at different levels, the decision to form a relationship will ultimately come down to personal choice. Therefore, we believe it is important to prepare singles to make this decision wisely.  We attempt to accomplish this through the questionnaire guidance, prayer and expert advice.
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23.

Can I make my profile inactive if I am pursuing a relationship?

Members can change their profile to “inactive” status at any time by going to “My Account” and clicking the “Inactive” option. Be aware that your subscription is still active and payment does not discontinue for the inactive period.
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24.

How do I update or edit my profile after it’s been posted?

You can update or edit your profile at any time by clicking on My Account. Select the section(s) you’re interested in updating, make your desired changes, and then save your changes.
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25.

How can I increase the number of connections that I receive?

Connections are based on two criteria; mileage radius and age. You can increase your connections by widening the mileage radius. Age limits are fixed at a maximum of 15 years difference.
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26.

Can I do my own search or use open browsing?

Cache' Connections is not designed to be an open browsing environment.  However, you can receive all possible connections within 15 years of your age.  Simply visit "Account Settings" within your account.  Change the age range to 15 years and the mileage range to 350+.  This will allow all members from across the United States and beyond to be connected to you.  It is not possible to be connected to a member who is more than 15 years older or younger.

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27.

Is my personal information private?

All online transactions at Cache’ Connections are handled with industry-standard, 128-bit SSL encryption, which encrypts (or encodes) sensitive information before it is sent over the Internet. Cache’ Connections will never sell your information to any solicitor or company. The information you provide will be used solely for the intentions outlined on the site, i.e. making matches, etc.

Cache’ Connections will never sell your information to any solicitor or company. The information you provide will be used solely for the intentions outlined on the site, i.e. making matches, etc.
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28.

Can I re-use my username?

Usernames are and must remain 100% unique. There are numerous systems within the Website that rely on this uniqueness. Even after a profile is "deleted" there are systems that use the information about the unique username. So, usernames can never be repeated.
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29.

I am legally separated from my spouse. Can I become a member?

Every member of Cache’ Connections must be legally single. Being legally separated from your spouse does not constitute being legally single.


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30.

When will I stop being billed?

When you cancel your membership to Cache’ Connections, the subscription term you purchased will continue. During that time, you will continue to receive new connections and have access to the community events. There will be no proration of fees. There will be no automatic renewal after receipt of your notice of cancellation.
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31.

What happens to my profile if I cancel?

When you resign your membership, your profile and photos will be removed from the site.
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